FAQ
❓ Frequently Asked Questions
📦 Orders & Shipping
How long does delivery take?
UK orders typically arrive within 3-5 working days after dispatch. Dispatch itself takes 3-5 business days as every item is made to order specifically for you. International delivery times vary by destination.
Why does production take 3-5 days?
Because every item is made to order! We don't hold pre-made inventory. Your product is created specifically for you after you place your order, ensuring freshness and reducing waste.
Do you offer tracked shipping?
Yes, all orders include tracked delivery so you can monitor your package from dispatch to delivery.
Can I get next-day delivery?
Express shipping options may be available at checkout for urgent orders, though production time is typically 3-5 days as all items are made to order.
Do you ship internationally?
Yes, we ship to selected international destinations. Shipping costs and delivery times vary by location and are calculated at checkout.
What if my order is damaged in transit?
We package all items carefully, but if your order arrives damaged, please contact us within 48 hours with photos and we'll arrange a replacement at no cost to you.
🎨 Products & Quality
Are your designs really unique to The Print Harbour?
Yes! 100% of our designs are created exclusively by our in-house team. You won't find these designs on any other website, marketplace, or store. They're completely unique to The Print Harbour.
What does "made to order" mean?
It means we create your item specifically for you after you order it. We don't hold pre-made stock or pull items from a warehouse. Your product is produced fresh, just for you.
What products do you offer?
We offer a wide range of products including mugs, tumblers, travel mugs, canvas prints, posters, framed art, sweatshirts, t-shirts, hoodies, tote bags, phone cases, stickers, home décor items, and more. We're constantly adding new products, all featuring our exclusive designs.
Are your mugs dishwasher and microwave safe?
Yes! All our ceramic mugs are dishwasher safe (top rack recommended) and microwave safe. For longest print life, hand washing is recommended but not required.
Will the designs fade or peel?
Our high-definition printing uses fade-resistant inks and professional techniques. With proper care, your designs will maintain their vibrancy through hundreds of uses and washes.
What sizes do you offer?
Sizes vary by product type. Each product page includes detailed size information, and apparel items include comprehensive size charts with measurements in both centimetres and inches.
Are your apparel items true to size?
Yes, our apparel follows standard unisex sizing. Each product page includes a detailed size chart with measurements. We recommend checking the size chart before ordering.
What materials are your products made from?
Materials vary by product type. Apparel is typically premium cotton or cotton-poly blends, mugs are high-grade ceramic, canvas prints use heavyweight archival-grade material, and all products use quality materials designed to last. Specific material details are listed on each product page.
↩️ Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, unwashed, and in original condition. The buyer covers return postage unless the item is faulty.
How do I return an item?
Contact us at theprintharbour@gmail.com with your order number and reason for return. We'll provide return instructions and our return address.
When will I receive my refund?
Refunds are processed within 5-7 business days of receiving your returned item. The refund will be issued to your original payment method.
Can I exchange an item?
We don't offer direct exchanges. Please return the unwanted item for a refund and place a new order for the item you'd prefer.
What if my item is faulty or incorrect?
If you receive a faulty or incorrect item, contact us immediately. We'll arrange a free replacement or full refund including return postage costs.
💳 Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay through our secure Shopify checkout.
Is my payment information secure?
Yes, all payments are processed through Shopify's secure, PCI-compliant payment system. We never store your payment details.
Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. After that, production begins on your made-to-order item and changes cannot be made. Contact us as soon as possible if you need to make changes.
Do you offer gift wrapping?
Currently we don't offer gift wrapping, but all items arrive in protective packaging suitable for gifting.
Can I use discount codes?
Yes! Discount codes can be entered at checkout. Only one code can be used per order.
Do you offer free shipping?
Yes! Orders over £60 qualify for free UK shipping. The discount is automatically applied at checkout.
ℹ️ About Our Products
What makes The Print Harbour different?
Every single design is 100% unique to us—created exclusively by our in-house team. You won't find our artwork anywhere else. Plus, everything is made to order specifically for you, not pulled from warehouse stock.
Are your designs exclusive to The Print Harbour?
Absolutely! All our artwork is created in-house and is completely exclusive to The Print Harbour. We don't resell stock designs or use templates. What you see here exists nowhere else.
What is "made to order"?
Made to order means we create each item only after you order it. This sustainable approach reduces waste, ensures freshness, and allows us to offer a wide range of unique designs across multiple product types without holding inventory. Your order is made specifically for you!
Where are your products made?
All our designs are created in-house in the UK. Production is handled by trusted print-on-demand partners for quality control and faster delivery.
Do you restock sold-out items?
Since we make products to order, items are rarely "sold out." If a product shows as unavailable, it may be temporarily out of stock or discontinued. Contact us for specific product availability.
Can I request a custom design?
Currently we don't offer custom design services, but we're always creating new exclusive designs for our collections. Follow us on social media to see new releases first.
Will I see these designs on other websites?
No! Our designs are 100% exclusive to The Print Harbour. We create all our artwork in-house and don't license or sell our designs to other retailers.
Do you add new products regularly?
Yes! We're constantly expanding our product range and adding new designs. Check back regularly or follow us on social media to see what's new.
💬 Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to get in touch:
📧 Email: theprintharbour@gmail.com
📍 Contact Page: Contact Us
We typically respond within 24 hours during business days.
🛒 Explore Our Collections: